In addition to social media usage, Four Seasons cites research showing its customers are tech-savvy. Stats from the Affluence Collaborative: 57% of wealthy consumers say they like to have the latest gadgets vs. only 18% of the general population.
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Through its terminal business, Bloomberg LP has served as a tool for financiers to make money. Now, it’ll tell them how to spend it.
Markets has been making inroads with luxury advertisers as it tries to get more competitive with other business books. This year, it’s projecting ad revenue to be up 20 percent, helped by luxury ads like Hermés, Harry Winston, and Johnny Walker Blue.
While luxury has held up better than other ad sectors, Andrew Sacks, president of AgencySacks, a luxury branding firm, said marketers are still being choosy: “[Pursuits] has to have really good editorial. This is a really smart customer. They’ve gotten to where they are because they’re smart.”
Similarly, Andrew Sacks, president of AGENCYSACKS, a New York branding and marketing agency for the affluent market, said that although “the strategy certainly makes sense, they’ve made the ads a little unemotional. It gives me a taste of what a Luxury Collection hotel looks like, but it doesn’t necessarily help me understand what the experience of staying there would be.”
Forty percent of those in Generation Y, roughly defined as Americans born from the mid-1970s to mid-1990s, envision starting their own business, and about 20 percent already have, according to a report published last month by The Affluence Collaborative, a research partnership.
Generation Y-ers - those between the midteens and 34 years of age - grew up with social networking, smartphones and laptops.
"It is the first digital generation. For them, business often doesn't mean becoming a part of a corporation," said Andrew Sacks, president of AgencySacks, a research firm. "They don't think they're going to come up against a 'Dilbert' workplace."
AgencySacks just completed a study, called "Next Generation," through its Affluence Collaborative research initiative. The study found that nearly 50 percent of the members of Generation Y have started a business or expect to do so. Sacks noted the entrepreneurial rate for Generation Y is about 10 percent higher than it is for the general population.
Sacks says the perception of business is very different for this generation than for previous ones. He calls Generation Y "the precocious generation - one that wants to pursue its passion, one that was encouraged to do so by their parents."
Generation Y-ers, according to the study, are very confident. About three-quarters of them agree with the statement, "I'm confident I can do whatever I want to do." And 80 percent say, "I expect a lot from myself." These high confidence numbers were registered across all income lines, Sacks said.
Apparently, the confidence is starting early. The firm found teenagers, even as young as 13-year-olds, were also beginning or planning to start a business.
Think Auto: Rethinking Luxury is a gathering of top marketing executives, industry luminaries, and agency leaders to re-examine the luxury auto consumer. With surprising new research to unveil, we'll question the prevailing wisdom on how luxury consumers think, shop and drive. Drawing on cross-industry insight, a collective of Luxury experts will introduce the latest thinking for reaching the luxury auto shoppers of 2012. Sacks will engage attendees with his expertise on the affluent consumer and innovative approaches to marketing. The event will take place September 8, 2011 in the Chelsea area of New York, NY.
Powered by Ledbury Research, the summit will be held at Corinthia Hotel October 27 & 28th. Set to be in attendance are notable owners, chairmen and managing directors in the luxury and wealth management industries. Areas covered will include understanding the wealthy, wealth trends, the new role of philanthropy and the psychology of money. Sacks will deliver a speech on connecting with today's inner high net worth consumer with seven imperatives from the very best brands.
For more information about the summit and Luxury Briefing click here.
“The wealthy are huge devourers of media, in general, whether it be newspaper or print or online,” says Julie Sacks, a partner in AGENCYSACKS, in an interview with CMO.com. “What we’re finding is that the wealthy are leading the way in dual readership, so they’re reading print, and they’re reading online. We see print readership continuing to decline as consumers see the benefits of online–the fact that it’s portable, it’s interactive–all those good things. But as of right now, it’s still pretty healthy.”
Beyond Toyota's production problems, Lexus may be struggling to attract affluent shoppers whose tastes have shifted following the recession toward brands that express creativity and originality. Lexus "is very middle of the road, it's kind of bland, it's safe," said Andrew Sacks, president of The Affluence Collaborative.
Andrew Sacks, president of The Affluence Collaborative, a New York branding and marketing agency for the affluent market, said if the partnerships are "superficial, don't add a lot of value, don't have substance, the customer will see through them." He called the JW Marriott initiative "a nice way to bring consistency to a disparate product," while he said Hilton's videos "make sense, because they implicitly show an understanding of what business people desire," a wish to learn.
"The new normal is that people know the worst is over - they're more comfortable with their future earnings potential," said Andrew Sacks of The Affluence Collaborative, a New York research firm focused on luxury.
However, Sacks also notes that while 94 percent of the wealthiest shoppers were upbeat about their finances in a survey last month, only 52 percent of the general population shared that feeling.
Wealthy people like food, news and sex-at least online. According to the Wall Street Journal, a new report by the Affl uence Collaborative has tracked some differences between the web habits of the rich and the general population.
The Detroit Three need to target wealthy consumers - who are the most loyal, the most likely not to make decisions based on cost the most likely to look for new types of experiences - according to new research by The Affluence Collaborative, A New York-based market research firm that specializes in the affluent.
Quality, product, customer service and heritage are the most important reasons this type of buyer purchases a particular car brand. These buyers look for brands that bestow a sense of class and status, the survey of 1,200 people in the U.S. found. When explaining how a brand meets their personal needs, affluent customers said it gives them a sense of accomplishment, an opportunity to own fine things, makes them feel they are where they should be in life, gives them a sense of freedom and adventure and enables them to stand out from the crowd.
According to a survey from the Affluence Collaborative, the primary online activity for the wealthy is to "check your bank account or make online money transfers." Fully 86% of those earning $500,000 or more said they go online for banking. That's roughly equal to the rest of the population.
But there are three areas where the rich differ: food, news and sex.
According to the survey, the wealthy consumer read more news online. Fully 70% read national news websites (including WSJ), compared to only 44% for the general population.
The rich are different. Wealthy Internet users connect with brands on social networks for different reasons than the general population. The social networks they use are different, too. The rich may get richer, but unlike average folk, they're not looking for deals from their favorite stores and brands. According to a recent study Affluence Collaborative, among the super-affluent ($500,000 plus) only 29 percent reported they follow brands for deals and discounts compared with 44.3 percent of the general population. Of those who fell in the merely affluent group, making between $200,000 and $500,000, 39.4 percent say they look for the deals. "The wealthy are particularly fond of brands on social media and more than two times as likely to follow them," Julie Sacks, spokeswoman for the Affluence Collaborative, told TechNewsDaily.
"A new study from The Affluence Collaborative and AGENCYSACKS finds that wealthy consumers (those with $500,000 or more in income) are far more likely than others to want respect and attention from their purchases."
"Andrew Sacks, president of AGENCYSACKS, said the reason is that the wealthy have become consumer 'separatists,' who want to be treated differently, need special products and special service, and crave very personal recognition.
Even though many of them grew up middle class and built their own fortunes, they have quickly developed a strong sense of entitlement. Mr. Sacks calls it 'earned entitlement.'"
"While most shoppers weigh needs for clothing, electronics and groceries against weekly paychecks and health-care costs, luxury consumers' spending habits can be affected most by emotions like guilt and shame, says Andrew Sacks, president of AGENCYSACKS, a firm focused on the luxury industry."
Andrew Sacks, head of AgencySacks, a luxury branding firm, agrees. "It's hard to believe that audiences - American or in football-loving nations - will respond to merchandise from a league," he says. "Passions are aligned with teams, not with corporations and bureaucracies. The only exception that I can think of may be Nascar, which is a movement in itself and is made up of individuals. In team sports, the team sells."
"According to a recent survey by The Affluence Collaborative, just over half of wealthy Americans (defined as having a household income over $500,000) say they are 'extremely optimistic' about their financial situation."
"Respondents to The Affluence Collaborative survey also reported that they are less likely to buy luxuries, with women in particular noting that it was 'not right.' Three in four affluent women (defined as having a household income between $200,000 and $500,000) said they only purchase luxuries if they can get a great deal."
According to research data from AGENCYSACKS in conjunction with The Affluence Collaborative, of those with household income of $250,000 and over or investable assets of $2 million plus, 63 percent are optimistic about their own future, although 70 percent no longer consider themselves wealthy.
"What stands out is people who have self-confidence, those who made their own money, are not terribly concerned that they will not make it again. Luxury marketers need to take a longer-term view of things. This is the time to build relationships, something that luxury brands don't do well with their core customers. Consumers spend thousands of dollars, and what do they get? A form letter," Sacks said.
He explained that in the joint survey, more than 52 percent of the affluent are on Facebook and 68 percent visit the site regularly. Of those 30 percent who are on LinkedIn, 27 percent check it regularly. As for Twitter, 11 percent of the affluent are connected, and 60 percent of them check in regularly.
Sacks is telling companies to go out and hire letter writers to get that personal connection with consumers. He also sees a greater number of wealthy consumers spending time online.
"Use social media. Engage in a real dialogue. Social media is real. Be direct, be human and show thanks. Companies have to work harder to provide a rational alibi to purchase. Educate. Make it OK for them to spend money," he advised.
"The aspirational market has been decimated," said Andrew Sacks, president of marketing consultancy AGENCYSACKS. "That was what was driving a lot of revenue growth and transactional growth in the past few years." Without that fuel, he explained, "firms will have to be smarter about the way they attract business."
Luxury market expert Andrew Sacks, head of advertising firm AGENCYSACKS, said even high-income shoppers will shop a little differently in the months ahead.
"Even for those whose jobs haven't been affected, they will be thinking about putting more money away. Everyone values their dollars more now," he said.
Not all high-income shoppers will trade down in prices, but they will be "more selective" with what they buy, focusing on quality rather than quantity, Sacks said.
"If you're going to truly focus on your core customer, you are going to have to relook at your business and how big your business can be," said Andrew Sacks, president of marketing and intelligence firm AGENCYSACKS. "The focus should be on being profitable and building a more consistent brand."
Sacks said the first step is acknowledging the business is changing and might be smaller and focused on a different range of products.
"If anyone's thinking about it already, then they're already ahead of the game," he said. "It's also about taking a view. If you're in the middle of the road, you know what happens. You're going to get run over."
